Contact, delivery & conditions
Feel free to contact us when you have questions about handling, delivery, materials or anything else that you want an answer to and cannot find via other links on the website.
Our goal is to get back to you within 24 hours via email or chat.
We will do our utmost to help you!
Kind regards,
Anna-Kerstin "Acke"
info@schnoodie.com
We aim to dispatch all orders on the same or next day, but delivery times are usually 2-5 working days.
Delivery options vary depending on the size of the order/package and the address.
When you have made a purchase, you will receive an order confirmation so that you know that your order has been registered. You will then receive a delivery confirmation after the order has been approved and sent. If there are any delays or changes, we will contact you via email.
Postal code
We usually send with Postnord to your mailbox, or to the nearest agent.
DHL Service Point
Here, delivery takes place to a DHL agent near your address.
Contact us if you or your agent have not received delivery within 5 working days.
Return
Are you not satisfied, or do you want to change to another size? Contact us, and we will do our utmost to help you!
We apply a 14-day right of return calculated from the day you picked up your order. The product must be unused and in original condition with labels and any original packaging intact.
You are responsible for return shipping, but if there is something wrong with your order, we will send you a prepaid return shipping slip.
Minors
We do not sell to minors without guardian's approval.
Payments
Our payment methods include Klarna, Mastercard, Visa, Amex, Applepay, PayPal.